{"generated_at":"2026-07-28T00:57:06+00:00","overall":"operational","counts":{"issues":0,"maintenance":0},"active_incidents":[],"maintenance_in_progress":[],"maintenance_scheduled":[],"recently_resolved":[{"id":3,"title":"Degraded fiber redundancy between Equinix MI1 and MI6","kind":"incident","severity":"minor","status":"resolved","starts_at":"2026-07-18T04:17:00+00:00","scheduled_end_at":null,"ends_at":"2026-07-20T08:06:53+00:00","components":[{"id":5,"name":"Network US","impact":"degraded"}],"latest_update":{"status":"resolved","body":"We are closing this incident as resolved.\r\n\r\nThe affected fiber path between MIA1.US \/ Equinix MI1 and MIA2.US \/ Equinix MI6 was restored on July 18 at 09:55 UTC. Since restoration, we have observed nearly 48 hours of stable service and have not seen any further instability or service impact.\r\n\r\nAll services remained operational during this incident, with the impact limited to degraded inter-site fiber redundancy between MIA1.US and MIA2.US.","created_at":"2026-07-20T08:06:53+00:00"},"updates":[{"status":"resolved","body":"We are closing this incident as resolved.\r\n\r\nThe affected fiber path between MIA1.US \/ Equinix MI1 and MIA2.US \/ Equinix MI6 was restored on July 18 at 09:55 UTC. Since restoration, we have observed nearly 48 hours of stable service and have not seen any further instability or service impact.\r\n\r\nAll services remained operational during this incident, with the impact limited to degraded inter-site fiber redundancy between MIA1.US and MIA2.US.","created_at":"2026-07-20T08:06:53+00:00"},{"status":"monitoring","body":"The affected fiber path between Equinix MI1 and Equinix MI6 was restored at 09:55 UTC and has remained stable since.\r\n\r\nAll services at MIA1.US and MIA2.US remain operational, and full redundancy between the two sites has been restored. We are continuing to monitor the fiber paths closely and will keep this incident open for an additional 24 hours to confirm continued stability before closing.","created_at":"2026-07-18T16:40:21+00:00"},{"status":"investigating","body":"We are currently investigating a recurrence affecting one of the fiber paths between Equinix MI1 and Equinix MI6.\r\n\r\nThis concerns the inter-site connectivity between our MIA1.US location at Equinix MI1 and our MIA2.US location at Equinix MI6. All services at both MIA1.US and MIA2.US remain operational, but redundancy between these two sites is currently degraded while one of the fiber paths is down.\r\n\r\nThis appears to affect the same fiber path involved in the incident recorded on July 9. Our supplier has been engaged and troubleshooting is in progress. We will continue to monitor the remaining path closely and provide further updates as more information becomes available.","created_at":"2026-07-18T04:46:07+00:00"}],"url":"https:\/\/status.netrouting.com\/incidents\/3"},{"id":2,"title":"Site-wide outage at MIA2.US \/ Equinix MI6","kind":"incident","severity":"critical","status":"resolved","starts_at":"2026-07-09T22:41:00+00:00","scheduled_end_at":null,"ends_at":"2026-07-11T15:41:46+00:00","components":[{"id":5,"name":"Network US","impact":"partial_outage"}],"latest_update":{"status":"resolved","body":"We are closing this incident following another 24 hours of confirmed stable service.\r\n\r\nConnectivity between Equinix MI1 and Equinix MI6 has been restored, and services at MIA2.US have remained stable since recovery. Both fiber paths have also remained stable since the last restoration, and we have not observed any further service impact.","created_at":"2026-07-11T15:41:46+00:00"},"updates":[{"status":"resolved","body":"We are closing this incident following another 24 hours of confirmed stable service.\r\n\r\nConnectivity between Equinix MI1 and Equinix MI6 has been restored, and services at MIA2.US have remained stable since recovery. Both fiber paths have also remained stable since the last restoration, and we have not observed any further service impact.","created_at":"2026-07-11T15:41:46+00:00"},{"status":"monitoring","body":"The secondary fiber route was restored at 15:21 UTC \/ 11:21 AM Miami local time.\r\n\r\nBoth primary and secondary fiber paths between Equinix MI1 and Equinix MI6 are now operational. Services have remained stable following the earlier restoration of the primary path, and full redundancy has now been restored.\r\n\r\nWe will continue to monitor the environment, but no further impact is expected at this time.","created_at":"2026-07-10T16:14:47+00:00"},{"status":"monitoring","body":"Our fiber supplier has informed us that repair work on the secondary fiber route is scheduled to resume at 9:00 AM Eastern Time on Friday, July 10.\r\n\r\nAll services remain operational over the primary fiber path, which has remained stable since restoration. We are continuing to monitor the environment closely while redundancy is being restored.\r\n\r\nWe will provide a further update once work on the secondary path has resumed or when we receive additional information from our supplier.","created_at":"2026-07-10T11:50:27+00:00"},{"status":"monitoring","body":"Our fiber supplier has corrected the earlier error and restored network connectivity between Equinix MI1 and Equinix MI6.\r\n\r\nServices at MIA2.US are now recovering. We are monitoring the restoration closely and will continue to verify service stability.\r\n\r\nPlease note that the secondary fiber path remains down and is still under investigation\/troubleshooting with our supplier. We will provide another update once we have confirmation that full redundancy has been restored.","created_at":"2026-07-09T23:38:11+00:00"},{"status":"identified","body":"Restoration works have started","created_at":"2026-07-09T22:56:18+00:00"},{"status":"investigating","body":"We have identified the cause of the outage affecting our MIA2.US location.\r\n\r\nFollowing service degradation earlier today, our fiber vendor dispatched a crew to troubleshoot an issue on one of the diverse fiber paths between Equinix MI1 and Equinix MI6.\r\n\r\nDuring troubleshooting, the wrong fiber path was disconnected due to human error. This resulted in a complete loss of network connectivity between Equinix MI1 and Equinix MI6, causing the current site-wide outage at MIA2.US.\r\n\r\nThe vendor is actively working to restore connectivity now. We do not yet have a confirmed ETA, but we will provide further updates as soon as restoration progresses.","created_at":"2026-07-09T22:55:50+00:00"},{"status":"investigating","body":"We are currently investigating a site-wide outage affecting our MIA2.US location at Equinix MI6.\r\n\r\nOur monitoring has detected widespread service impact at this site. Technicians have been dispatched and are working to identify the root cause.\r\n\r\nAt this time, we do not yet have a confirmed cause or estimated time to resolution. We will provide further updates as soon as more information becomes available.\r\n\r\nAffected location: MIA2.US \/ Equinix MI6\r\nStatus: Investigating\r\nImpact: Site-wide service outage","created_at":"2026-07-09T22:43:32+00:00"}],"url":"https:\/\/status.netrouting.com\/incidents\/2"}],"components":[{"id":1,"name":"Customer Portal","group":"Services","impact":"operational"},{"id":2,"name":"API","group":"Services","impact":"operational"},{"id":3,"name":"Homepage","group":"Services","impact":"operational"},{"id":4,"name":"Network EU","group":"Network","impact":"operational"},{"id":5,"name":"Network US","group":"Network","impact":"operational"},{"id":6,"name":"Network AP","group":"Network","impact":"operational"},{"id":7,"name":"DNS1","group":"DNS","impact":"operational"},{"id":8,"name":"DNS2","group":"DNS","impact":"operational"},{"id":9,"name":"DNS3","group":"DNS","impact":"operational"},{"id":10,"name":"DNS4","group":"DNS","impact":"operational"},{"id":11,"name":"Data Center - Power","group":"Data Center","impact":"operational"},{"id":12,"name":"Data Center - Cooling","group":"Data Center","impact":"operational"}]}